We used that thing several times a week. I went to use it one day and it slipped out of the cupboard where it was balancing precariously - I blame The Husband but he said he would have never put it away like that. Anyhow - this was the result.
It happened AT LEAST a month ago - probably longer. I was really sad. I just kept it on the counter pushed together as if the magic dish fairies would come and make it all better. Finally I decided to contact our rep from whom I bought it. She said that this stoneware has a THREE YEAR WARRANTY!! All I had to do was send a PIECE back and they would send me a brand new one.
About ten days ago, I sent the piece to the address my rep gave me and waved good-bye, thinking there was no possible way they would send me another, at zero cost, in any decent amount of time. That was a Friday. On THURSDAY of the next week I came home to this:
This is brand spankin' new people!!! I was really really stunned. The turnaround was SO fast and I didn't pay anything except shipping for a tiny piece of ceramic. If nothing else, I fully expected some sort of inquiry because let's be honest, the thing didn't break because of a defect, I literally dropped it (albeit not far) on our kitchen floors which are tile. OF COURSE it was going to probably chip, if not break.
I just love when a company backs it's product. I'm sure if it happens again, there will probably be more of an inquiry. BUT my fingers are crossed that it doesn't, I was very sad the day it broke! I will say that I am thrilled that there are still companies who care about their customer satisfaction for real and not just on paper!
Have you had an excellent customer service experience?
Do you share it as often as possible?